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Florence Hotel Casa del Lago · FAQ

Where is the Hotel?
The Hotel is in Florence's historical centre, near the Congress Hall, the Fortezza da Basso and the main important museums.

Do you have a restaurant?
No, we don’t have a restaurant but there are a lot and in all kind of in the neighbourhood. Some of them open till late in the night.

Are the indicated prices per person or per room?
The prices indicated are per room per day if not different specifications.

What are the check in and check out times?
Check-in: from 14.00
Check-out: Before 11.00.
If necessary, guests may arrange with the reception desk to arrive earlier or to leave later.

What credit cards are accepted?
We accept all the major credit cards: American Express - Visa - Carta Si - Master Card – Diners - Bancomat

What other payment methods are accepted?
Cash, of course. And you can also pay in advance by bank draft or postal order.

Is breakfast included in the price?
Yes, we offer our guests a delicious buffet breakfast with nice kind of different coffé, from the ordinary coffé till the real strong espresso trough different grade of milky cappuccino.

What floors are the rooms on?
All the hotel is located at the 4th floor, either the rooms. Of course we have the lift.

What in-room services are there?
All rooms have air conditioning or heating. Rooms also have a television with satellite channels, a direct outgoing telephone line and Wi-Fi coverage. There are towels, soap, shampoo and a hairdryer in the bathrooms.

Are there non-smoking rooms?
Yes, most of our rooms are non-smoking.

Are there any rooms for the disabled and wheelchair guest?
Yes, we have 2 rooms with wheelchair access and special fittings for the disabled

Is there a telephone / TV / Internet in the rooms?
Yes, all the rooms have satellite TV with CNN, telephone with direct external line and Wi-Fi coverage.

What languages do the Hotel receptionists speak?
Italian, English, French, Spanish.

Can I pay the bill on arrival?
Yes, you can pay for your stay when you check in.

How far is the Hotel from the railway station?
The Santa Maria Novella railway station is mt 800 from the Hotel. It takes about 10 minutes on foot.

How far is the Hotel from the Airport?
The Peretola Airport of Florence is about 5.5 km from the Hotel, about twenty minutes by taxi. A taxi to the airport costs about Euro 20.00.

Can I rent a car at the Hotel?
The most well-known car rental companies have offices within walking distance (about 0.5km away). It is therefore very easy to rent a car. Our staff will be pleased to help you.

Does the Hotel have a car park?
No, it’s possible to park the car in the neighbourhood or to put it in garages that have special agreement with us.

Are animals admitted?
Yes, animals are welcome if not noisy.

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